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VoIP Features Telephone Call Forwarding Call Transfer Call Recording Call waiting Caller ID Conference Calling Auto Attendant Instant Messaging     Real-time control Functions Monitor Calls Monitor agent status Monitor Lines Monitor queues Record / Join calls Change group capacity     Automated Call Distribution (ACD) All agents simultaneous Agents as operator Intelligent routing    Voice Mail Unified messaging Voicemail to Email Voicemail notification via email Voicemail forwarding to email Voicemail notification via PC Voicemail greeting settings Group Voicemail Telecommuter Support   Web Dashboard Display all users and their status MS Outlook dialing On screen Pick-up, Transfer, Hold, Park, Conference call and other buttons Pop-up screen with caller ID for incoming calls   Interactive Voice Response (IVR) Multiple prompts for multiple queues Customizable prompts Multiple messages for prompts Customer Forum Customer Login

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