Check the network connections settings for your operating system.
The connection to the terminal should be the only active connection. (In normal operation, it is best to have only one active connection.)
To check this:
• On a Windows PC, select Start > Control Panel > Network Connections. If you see an open connection other than the terminal connection, right-click on the connection and select Disable.
• On a Mac, simply make sure that the wireless and Bluetooth interfaces are disabled.
When you connect the USB cable from the terminal to your computer, your operating system automatically discovers the terminal as new hardware. Follow the on-screen Wizard to install the terminal.
On the EXPLORER 300, 500, or 700, and Nera WorldPro 1000/1010 (Windows PC only) – To check that the installation of USB drivers on your computer was successful, display the list of modems on your operating system. To do this:
On the HNS 9201 – To check that the installation of USB drivers on your computer was successful, connect to the terminal and look for the IP address 192.168.128.100. To do this: