FAQ

Thuraya

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How do I get GPS coordinates on my Thuraya phone?

1. Go To “Menu”
2. Select “GPS Manager”
3. Select “Current Position”
4. Upon reading the GPS Coordinates, press “Options”
5. Select “Save”
6. Select an empty location from the list, Press “select”
7. Enter a new name for your point 8. Press “Save”

How do you set up the SMS Center number in your Thuraya Satellite phone ?

• Go to “Menu”
• Select “Settings”
• Select “SMS Parameter”
• Select “SMS Center”

 Enter “+882161900000” as the SMS center number.

What should I check if my phone will not power on?

1. Try charging the battery, it could be drained. Check charging indication on display.

2. Battery contacts may be dirty. Remove the battery, cleant the contacts, and replace and try to power on.

3. See if phone will turn on while plugged into charging unit. If yes, then replace the battery with a new one, charge and use.

My Thuraya satellite phone is unable to make or place calls

  1. Check your mobile phone’s display to make sure that the mobile phone is switched on. If the mobile phone does not display in-formation on its screen, check if the battery is fully charged and properly installed.
  2. Check that the SIM card is not damaged and is correctly installed in your mobile phone.
  3. Check that you have dialed the number correctly.
  4. Satellite mobile phones should have a clear view of the sky. If you are inside a building, tunnel, or other structure that limits your view of the sky, the satellite signal may be weak or unavailable.
  5. To check signal strength, access the menu and follow the prompts on the display. The higher the number of bars displayed on your mobile phone, the better the signal.
  6. In SAT mode make a manual SAT Registration with the menu item Network > SAT Registration.
  7. Check that the mobile phone is switched to the proper mode.
  8. Check that the correct SIM card PIN has been entered. For your security, the SIM card is blocked if an incorrect PIN is entered three times consecutively.
  9. Check that outgoing calls are not barred. If barring is enabled, cancel the bar by referring to section ’Security settings’.
  10. Check that the antenna is fully extended. The antenna should point towards the satellite with a clear view to the sky.

My Thuraya satellite phone is unable to accept or receive phone calls

  1. The satellite signal may be weak or unavailable if you are inside a building, tunnel, or other structure. Your mobile phone should have a clear view of the sky.
  2. Check active call diversions.
  3. Check that incoming calls are not barred. If barring is enabled, cancel the bar by referring to section ’Security settings’.

No calls are possible

  • Dialing error. Use full national area code.
  • All calls barred. Check (barring code needed to clear). Contact service provider
  • New SIM card fitted. Check for new restrictions.
  • Charge limit reached. Call your service provider or use PIN2 to re-set.

Calls from my satellite phone are dropped

Make sure no obstruction is blocking the satellite signal.

Make sure that your mobile phone has a clear view of the sky. If you are inside a building, tunnel, or other structure that limits your
view of the sky, the satellite signal may be weak or unavailable.

Interference from other satellite mobile phones

  • If you are near another satellite mobile phone not designed for the Thuraya system, switch the other satellite mobile phone off or move as far away as possible to avoid interference.
  • In some situations, the distance required to prevent interference may be up to 200 meters.
  • If you see the direction in which the other satellite mobile phone is transmitting, move out of the communication path.
  • On ships, move as far away as possible from the ship’s satellite antenna.

System busy or delayed calls

  • Check that the antenna is properly positioned. The satellite mobile phone requires the antenna to be fully extended.
  • Make sure that your mobile phone has a clear view of the sky. If you are inside a building, tunnel, or other structure that limits your view of the sky, the satellite signal may be weak or unavailable.
  • When someone calls you at your mobile phone number, there may be a delay of up to 60 seconds while the system locates your mobile phone

Call diversion does not work

Check that you have including the country code and any required area or city codes.

Call barring of outgoing calls is not possible if any call diversion for voice is switched on.

Some call forwarding and call barring options may not be used at the same time. For example, enabling call divert of all calls and barring of all outgoing calls is not possible.

Missed calls are not diverted to the voice mailbox

Make sure that call divert is set to your voice mailbox number.

Verify your call diversion settings by following the instructions in section ’Diverting calls’.

Check that call barring is not active. Call diversion cannot be used when call barring is active.

I cannot save a phone number or message

Check that the SIM card memory is not full.

Delete unused phone bood entries to make room.

Battery will not charge

Battery may be defective or the contacts on the battery or the phone are dirty.

After several years of average use, a gradual decline in battery life may be expected.

Mobile phone shuts down even with good network connection and sufficiently charged battery. Warning is displayed: ‘Attention – Critical temperature’

Mobile phone/battery is overheated.  Let the mobile phone/battery cool down.

Mobile phone/battery is too cold.  Allow the battery/mobile phone to warm up (e.g. in your pocket).

Wait until ’Normal Temperature’ is displayed.

SIM card error

  • SIM card damaged. Carry out visual check.
  •  Return SIM card to your serviceprovider.
  • SIM card contact dirty. Clean SIM card and mobile phone contacts with a dry cloth.
  • SIM card inserted in wrong direction. Make sure that SIM card is inserted right way.
  • 5V SIM card inserted. Order 3V or 3/5V SIM card from your service provider

PUK error

Phone pin entered three times incorrectly.

Enter PUK supplied with your SIM card as instructed.

If you  have lost your PUK, call your service provider for assistance.

Service not authorized message — Call your service provider.

Voice mailbox is not working

Diversion not set. See your manual and refer to Set call diversion

Cannot send a message

  • Message memory full.     Delete an old message to make room.
  • If you receive an error that says “Service provider does not support this service”, Check with your service provider.
  • Check if sending of SMS barred (outgoing calls).
  • SMS center and message type not set.  Configure the correct SMS center (SMS Gateway) number.
  • Destination does not have compatible mobile phone.

What if my Thuraya phone accidentally gets wet (water)?

  • Dry the mobile phone off quickly with a cloth. – Do not heat
  • Dry the contacts thoroughly.
  • Remove and refit the battery and SIM card.
  • Stand upright in an open space with free air flow.
  • Do not dismantle.

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