FAQ

1. Go To "Menu" 2. Select "GPS Manager" 3. Select "Current Position" 4. Upon reading the GPS Coordinates, press "Options" 5. Select "Save" 6. Select an empty location from the list, Press "select" 7. Enter a new name for your point 8. Press "Save"

How do you set up the SMS Centre number in your Thuraya Satellite phone

• Go to "Menu" • Select "Settings" • Select "SMS Parameter" • Select "SMS Center" Enter "+882161900000" as the SMS center number.

Unable to switch on

• Check empty battery. Charge it. Check charging indication on display. • Battery contacts may be dirty. Clean contacts. Try switching on and off again. • Check that battery has been replaced. Recharge.

My Thuraya satellite phone is unable to make or place calls

• Check your mobile phone’s display to make sure that the mobile phone is switched on. If the mobile phone does not display in-formation on its screen, check if the battery is fully charged and properly installed. • Check that the SIM card is not damaged and is correctly installed in your mobile phone. • Check that you have dialed the number correctly. • Satellite mobile phones should have a clear view of the sky. If you are inside a building, tunnel, or other structure that limits your view of the sky, the satellite signal may be weak or unavailable. • To check signal strength, access the menu and follow the prompts on the display. The higher the number of bars displayed on your mobile phone, the better the signal. • In SAT mode make a manual SAT Registration with the menu item Network > SAT Registration. • Check that the mobile phone is switched to the proper mode. • Check that the correct SIM card PIN has been entered. For your security, the SIM card is blocked if an incorrect PIN is entered three times consecutively. • Check that outgoing calls are not barred. If barring is enabled, cancel the bar by referring to section ’Security settings’. • Check that the antenna is fully extended. The antenna should point towards the satellite with a clear view to the sky.

My Thuraya satellite phone is unable to accept or receive phone calls

• The satellite signal may be weak or unavailable if you are inside a building, tunnel, or other structure. Your mobile phone should have a clear view of the sky. • Check active call diversions. • Check that incoming calls are not barred. If barring is enabled, cancel the bar by referring to section ’Security settings’.

No calls possible

• Dialing error. Use full national area code. • All calls barred. Check (barring code needed to clear). • New SIM card fitted. Check for new restrictions. • Charge limit reached. Call your service provider or use PIN2 to re-set.

Calls from my satellite phone are dropped

• Make sure no obstruction is blocking the satellite signal. • Make sure that your mobile phone has a clear view of the sky. If you are inside a building, tunnel, or other structure that limits your view of the sky, the satellite signal may be weak or unavailable.

Interference from other satellite mobile phones

• If you are near another satellite mobile phone not designed for the Thuraya system, switch the other satellite mobile phone off or move as far away as possible to avoid interference. • In some situations, the distance required to prevent interference may be up to 200 meters. • If you see the direction in which the other satellite mobile phone is transmitting, move out of the communication path. • On ships, move as far away as possible from the ship’s satellite antenna.

System busy

• Check that the antenna is properly positioned. The satellite mobile phone requires the antenna to be fully extended. • Make sure that your mobile phone has a clear view of the sky. If you are inside a building, tunnel, or other structure that limits your view of the sky, the satellite signal may be weak or unavailable. • People experience delays when calling me • When someone calls you at your mobile phone number, there may be a delay of up to 60 seconds while the system locates your mobile phone.

No network connection

• Weak signal. Move higher, to a window or open space. • Outside GSM/SAT coverage area. Check service provider’s network coverage. • SIM card not valid. Call your service provider. • New network not authorized. Try selecting manually, or try other network.

Mobile phone loses network

Weak signal. Reconnection or connection to another service provider is automatic. Switching on and off and on may accelerate this.

Call diversion does not work

• Check that you have including the country code and any required area or city codes. • Call barring of outgoing calls is not possible if any call diversion for voice is switched on. • Some call forwarding and call barring options may not be used at the same time. For example, enabling call divert of all calls and barring of all outgoing calls is not possible.

Missed calls are not diverted to the voice mailbox

– Make sure that call divert is set to your voice mailbox number. Verify your call diversion settings by following the instructions in section ’Diverting calls’. – Check that call barring is not active. Call diversion cannot be used when call barring is active.

Cannot save phone numbers or messages

Check that the SIM card memory is not full. Delete phonebook entries.

Cannot find phonebook

SIM card has been changed. Refit original SIM card that you first used for the phonebook.

Charging problem

– Battery defective. Replace it; after several years of average use, a gradual decline may be expected. – Contact problem. Check mains socket and connection to mobile phone.

Mobile phone shuts down even with good network connection and sufficiently charged battery. Warning is displayed: 'Attention – Critical temperature’

– Mobile phone/battery is overheated. Let the mobile phone/battery cool down. – Mobile phone/battery is too cold. Allow the battery/mobile phone to warm up (e.g. in your pocket). – Wait until ’Normal Temperature’ is displayed.

SIM card error

– SIM card damaged. Carry out visual check. Return SIM card to your service provider. – SIM card contact dirty. Clean SIM card and mobile phone contacts with a dry cloth. – SIM card inserted wrong way round. Make sure that SIM card is inserted right way round. – 5V SIM card inserted. Order 3V or 3/5V SIM card from your service provider

PUK error

• 3 incorrect entries. Enter PUK supplied with your SIM card as instructed. If you have lost your PUK, call your service provider for assistance. • Service not authorized. Call your service provider.

SIM card does not accept PIN

– If your SIM card does not accept your correctly entered PIN, contact your service provider.

Voice mailbox is not working

Diversion not set. See your manual and refer to Set call diversion.

Cannot send a message

– Message memory full. Delete a message to make room. – Service provider does not support this service. Check with your service provider. – Check if sending of SMS barred (outgoing calls). – SMS centre and message type not set. Set number of SMS centre. – Destination does not have compatible mobile phone. Check.

Cannot set a function

– Not supported by your service provider or registration required. Call your service provider.

If the mobile satellite phone sustains a shock

– Remove and refit battery and SIM card. – Do not dismantle.

If the mobile satellite phone becomes wet (water)

– Dry the mobile phone off quickly with a cloth. – Do not heat. – Dry the contacts thoroughly. – Remove and refit the battery and SIM card. – Stand upright in an open space with free air flow. – Do not dismantle.

Coverage area:

The area on the Earth¿s surface (sea or land) covered by the satellite and where an antenna can obtain line-of-sight communications. In the Inmarsat systems, this area is also known as the ocean region or coverage area. Also See footprint.

INMARSAT Coverage Area

Thuraya Coverage Area

Globalstar Coverage Area

(*note: coverage shown is not guaranteed)

PSTN:

Public Switched Telephone Network.

SIM (Subscriber Identity Module) card:

Used with Inmarsat mini-M, SIM cards are easily installed and removed, allowing one terminal to be used by multiple users without having complex billing arrangements.

Spot beam:

A concentrated area offering coverage within the global footprint for particular regions in the world.

TCP / IP (Transmission control protocol / Internet protocol):

The set of protocols used to communicate via the Internet and between multiple networks.

How to send an Email to a Thuraya Satellite Phone

Go to your email program Select new message In the TO-field write the full number of the Thuraya phone you want to send an email to and add @sms.thuraya.com to the number. Example: To send an email to the Danimex Baghdad office number +88216 54204000 use this email address 8821654204000@sms.thuraya.com In the CONTENT-field write the message you want to send to the recipient. Do not use more than 160 characters in the message Do not use the subject field, only the content field Remember to use text format only - don't use HTML or Rich text format Do send emails to a Thuraya unit if your email runs through a shared exchange-server service. Use an alternative email (for example a webmail service) account instead.

What does GGSN Stand for?

Gateway GPRS Support Node. (GPRS stands for General Packet Radio Services) . A GPRS Core Network provides mobility management, session management and transport for Internet Protocol packet services in GSM and WCDMA networks. The core network also provides support for other additional functions such as billing and lawful interception. It was also proposed, at one stage, to support packet radio services in the US D-AMPS TDMA system, however, in practice, most of these networks are being converted to GSM so this option is becoming largely irrelevant. Like GSM in general, GPRS is an open standards driven system and the standardization body is the 3GPP

What does GGSN Stand for?

What is a SGSN

A Serving GPRS Support Node (SGSN) It is responsible for the delivery of data packets from and to the mobile stations within its geographical service area. Its tasks include packet routing and transfer, mobility management (attach/detach and location management), logical link management, and authentication and charging functions. The location register of the SGSN stores location information (e.g., current cell, current VLR) and user profiles (e.g., IMSI, address(es) used in the packet data network) of all GPRS users registered with this SGSN.