FAQ

BGAN Ethernet Issues

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Are you using the correct Ethernet cable type?

Make sure you use a straight-though cable to connect the terminal to your computer. A suitable straight-through cable is supplied with your terminal. A cross-over cable is not suitable for connecting the terminal to your computer.

Is the Ethernet interface enabled on your computer?

Check the network connections settings for your operating system. The Ethernet connection must be enabled. To check this:

• On a Windows PC, select Start > Control Panel > Network Connections. Look for the Ethernet (or Local Area Network) connection, and make sure it is connected. If it is not, right-click on the icon and select Enable.

• On a Mac, check your Network settings, and make sure Built-in Ethernet is enabled.

NOTE: If more than one network connection is open, refer to section 1.9 “Is more than one network connection open?”

Is more than one network connection open?

Check the network connections settings for your operating system.

The connection to the terminal should be the only active connection. (In normal operation, it is best to have only one active connection.)

To check this:

• On a Windows PC, select Start > Control Panel > Network Connections. If you see an open connection other than the terminal connection, right-click on the connection and select Disable.

• On a Mac, simply make sure that the wireless and Bluetooth interfaces are disabled.

Inmarsat Launchpad cannot find terminal over Ethernet Connection, why?

Possible causes could be:

  • Incorrect Ethernet Configuration
  • Incorrect Ethernet cable type
  • Computer’s Ethernet interface is not enabled
  • Terminal’s Ethernet interface is not enabled (Thrane Explorer 300/500/700/etc

Have you configured your Ethernet connection properly?

For the Ethernet interface to work without any further setup, your computer must be configured to obtain an IP address and a DNS server address automatically. You can do this by refreshing the computer’s IP address.

NOTE: The settings from a previous network connection can sometimes be stored on your computer. Refresh the computer’s IP address to clear the previous settings. NOTE: Some corporate computers may be configured with a static IP address and DNS settings.

How do I refresh my IP address?

To check that these settings are configured on your computer, refresh your IP address.

To do this:

  •  On a Windows PC, select Start > Run, in the Run dialog box type cmd and click OK. At the command line prompt type in ipconfig /release, and then press <Enter>. The current IP address is released, and the command prompt displays. At the command prompt, type in ipconfig /renew and press <Enter>. The new IP address displays. Close the command window.
  • On a Mac, select System Preferences > Network > Built-in Ethernet > TCP/IP, then  select Using DHCP from the drop-down list, and click on Renew DHCP lease.

NOTE: Rebooting your computer is another way of renewing the IP address.

How do I test my Ethernet connection?

You can test your Ethernet connection by attempting to ping the IP address of the terminal from your computer. If you receive a reply, the terminal is connected.

The IP address of each terminal is as follows:

HNS 9201 = 192.168.128.100

Thrane & Thrane

EXPLORER 300, 500, 700 = 192.168.0.1

Nera WorldPro 1010 = 192.168.0.1

To ping the IP address from your computer:

• On a Windows PC, select Start > Run, in the Run dialog box type cmd and click OK. At the command line prompt type ping x.x.x.x, where x.x.x.x is the IP address for your terminal (see the table above). If you see the message Reply from x.x.x.x, the Ethernet connection is active.

• On a Mac, select Finder > Applications > Utilities > Network Utility > ping. In the text box type in the IP address for your terminal (see the table above). If you see the message Reply from x.x.x.x, the Ethernet connection is active.

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