FAQ

BGAN Terminal Operations

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How do I manage the BGAN Satellite terminal?

Inmarsat recommends that you use BGAN LaunchPad to manage the BGAN terminal.  You can install BGAN LaunchPad onto your computer from our website, and use its in-built Wizard to point the terminal to the BGAN satellite and register with the network.

Once registered, you can use BGAN LaunchPad to open and close data connections, send and receive text messages, and manage phone operations, as well as manage the terminal interfaces, monitor status and usage and access support services.

The other options you have for managing the terminal are as follows:

EXPLORER 300, 500, and 700 – use the terminal’s display and keypad to carry out registration and manage terminal operations.

EXPLORER 300, 325, 500, 525, 700, and 727 – Use the built in web interface to manage the terminal configuration and settings.  To open this, connect to the terminal, then simply type the terminal’s IP address (192.168.0.1) into your web browser. Refer to the User Manual supplied with your terminal for guidance.

Nera 1000/1010 – if you have a Nera WorldSet, you can use the front panel indicators and buttons to manage some terminal operations.   You can also utilize the built in web interface by using your default web browser and navigating to the terminal’s IP address (192.168.0.1).

Hughes 9201, 9202, 9450, 9350, and 9502 terminals can managed through front panel connections (if present on model) or through the built in web interface by using your default web browser and navigating to the terminal’s IP address (192.168.128.100)

 

Do you have a valid GPS fix?

The BGAN terminal needs a GPS fix in order to register with the BGAN network.

Take the terminal outside, and lay it down flat with a clear view of as much of the open sky as possible. The GPS system is relatively tolerant of atmospheric conditions such as heavy cloud or rainfall. However, note that physical blockages, such as tall buildings can significantly degrade the ability of the GPS receiver to obtain a fix.

It should take no more than 5 to 10 minutes to obtain a fix. Check the terminal to see if you have a valid GPS fix.

• On the HNS 9201, the GPS LED lights solid green when you have a valid GPS fix.

• On a Thrane & Thrane EXPLORER terminal, enter the PROPERTIES > GPS STATUS menu on the terminal’s display and keypad. If the terminal has a GPS fix, and the position can be displayed, the latitude and longitude details are shown.  If the terminal has a GPS fix, but the position cannot be displayed, the word ACQUIRED is displayed. If the terminal is still searching for a GPS fix, the almanac data is displayed as a series of vertical bars giving the status of 16 GPS satellites.

• On the Nera 1000/1010, the Signal LED lights solid green when you have a GPS fix.

Terminal Signal weak – Accurate Pointing Vital

It is vital that you point the terminal as accurately as possible.

Establishing a connection with the BGAN network requires the careful orientation of the BGAN terminal towards the satellite, a process called pointing. Accurate and precise pointing is important, because a badly-pointed antenna may mean you cannot register with the BGAN network, and will reduce the data rate achievable over the network.

To point accurately, ensure clear line of sight: obstacles such as buildings, mountains, trees and vehicles will reduce your signal strength. Also, be aware when pointing a terminal through a window that many windows in offices, hotels and so on have a metallic finish to the glass which will also affect signal strength. Where possible, position the terminal outdoors.

NOTE: During pointing, the location shown on the coverage map in BGAN LaunchPad is based on your previous location, or one that you entered yourself. The coverage map displays your current GPS position only after you are registered with the network. Your current city location only updates after you next register with the network.

NOTE: On the HNS 9201, if your terminal tries to register automatically on start up, you may have automatic registration configured. If you have moved your terminal since you last registered, turn off automatic registration, and re-point the terminal manually.

What is the minimum signal strength I require for registration?

The typical minimum signal strength required to register on the BGAN network is as follows:

HNS 9201 49 dBHz

Thrane & Thrane   EXPLORER 300, 500, 700  46 dBHz

Nera WorldPro 1000/1010 41 dBHz

If you are connected to BGAN LaunchPad, check the signal strength on the status bar.  You can also use the LEDs or the display on the terminal to monitor signal strength. The amount and type of information provided depends on the terminal.

What is the minimum signal strength I require for registration?

The typical minimum signal strength required to register on the BGAN network is as follows:

HNS 9201 49 dBHz

Thrane & Thrane   EXPLORER 300, 500, 700  46 dBHz

Nera WorldPro 1000/1010 41 dBHz

If you are connected to BGAN LaunchPad, check the signal strength on the status bar.  You can also use the LEDs or the display on the terminal to monitor signal strength. The amount and type of information provided depends on the terminal.

How do you setup and use Inmarsat BGAN Satellite Phone Voice Mail?

When connected to the BGAN network, dial 57# or +870772001899. You will then be required to follow the recorded message. You will be asked to select a PIN number (4 characters or more), then you will be asked to leave your name. Finally you will be asked to set-up a greeting message.

When you receive a voicemail the network will send an SMS message to the terminal to inform you. You can then dial the short code 57# to pick up your voice mail message.

 

Full Voicemail Procedures/Wording Below.

“Good afternoon. Before you can use your mailbox, you have to do some initial settings.”

“Let’s do that now. Please enter your new PIN followed by the pound key.

Your PIN must be 4 digits. If you make a mistake, press star 3 to start again.”

(Enter PIN number followed by the pound key)

“Enter it again please.”

“Your PIN has been changed. To start using your mailbox, you must record your name. Let’s do that now. Press the pound key when you have finished.”

(Record your name and then press the pound key)

“If you’re happy with the recording, press 1. To hear it, press 2. To re-record your name, press 3.”

(Press 1 to continue)

“To start using your mailbox you must to record your name, let’s do that now. Press the pound key, when you have finished.”

(Record your name and then press the pound key)

“If you’re happy with the recording, press 1. To hear it, press 2. To re-record your name, press 3.”

(Press 1 to continue)

“Okay, name recorded. To start using your mailbox you must record the greeting for all calls. Let’s do that now. Press the pound key when you have finished.”

(Record your greeting message and then press the pound key)

“To use this greeting, press 1. To hear it, press 2. To re-record the greeting, press 3.

(Press 1 to continue)

“This greeting is now active. Welcome to messaging services. No new messages. No saved messages. Main menu. To work with your greetings, press 3. To change your mailbox settings, press 4. If you need more time, press 8.”

That is the complete voice mail set-up procedure. Please note the ‘pound key’ refers to the # (hash) key. The blue text indicates user interaction.

How do I manually connect a data session over USB using the Nera WorldPro 1000?

try to use the “DUN” that Launchpad has created to “dial” the network (phone no = *98#) to see if it connects. (LaunchPad is using one port for communication with the terminal, and one port for the USB modem (connecting to network).

APN and DNS information

Below you will find the different Inmarsat and DP (Distribution Partner) APN and DNS server information:

Provider / APN

DNS Server

Inmarsat  
BGAN.INMARSAT.COM (EMEA Region) Primary DNS: 172.30.66.7 / 172.30.34.7
BGAN.INMARSAT.COM (APAC/AMER Region) Primary DNS: 172.30.194.8 / 172.30.194.11
   
   
Stratos (Now owned by Inmarsat)  
STRATOS.BGAN.INMARSAT.COM Americas Region DNS:  212.165.65.67/212.165.65.70
XANTIC.BGAN.INMARSAT.COM EMEA Region DNS: 212.165.108.67/212.165.108.70
  Hong Kong DNS: 180.94.48.67 / 180.94.48.70
   
   
ASBC Global (formerly Vizada/France Telecom)  
VIZADA.BGAN.INMARSAT.COM

Primary: 10.10.109.12/ 10.10.102.152

TELENOR.BGAN.INMARSAT.COM

 

VIZADA-USA.BGAN.INMARSAT.COM  
   

How do I enable Remote Terminal Management Hughes 9502

Remote Management allows the unit to receive and act on special remote control SMS messages.

 

To access this feature page, open a standard internet browser, and enter 192.168.128.100 in the address field.  Then, click on Security Icon at the top of the GUI. If enhanced security is already enabled, you will need to know the Administrator password to access any features.

SMS Remote Control Off by default. On/Off radio button

  • SMS Remote Password

default is remote (case sensitive). If the Enhanced Security feature is enabled, the password will be displayed encrypted.

  • Sender White-list is a list of numbers that the terminal will allow a remote SMS message to come from. When entering the number use the + symbol in front of the country code e.g., +870 or just start with the country code e.g., 870. Do not use 00 in front of the country code.

HNS_9502_GUI_Security

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