Is more than one network connection open?

Check the network connections settings for your operating system. The connection to the terminal should be the only active connection. (In normal operation, it is best to have only one active connection.) To check this: • On a Windows PC, select Start > Control Panel > Network Connections. If youRead More…

Have you installed the USB hardware?

When you connect the USB cable from the terminal to your computer, your operating system automatically discovers the terminal as new hardware. Follow the on-screen Wizard to install the terminal.

How do I check that the USB drivers are installed?

On the EXPLORER 300, 500, or 700, and Nera WorldPro 1000/1010 (Windows PC only) – To check that the installation of USB drivers on your computer was successful, display the list of modems on your operating system. To do this: On a Windows PC, select Start > Control Panel >Read More…

Inmarsat Launchpad cannot connect over USB connection

USB drivers are not installed or need to be reinstalled Check for latest version of USB drivers Check USB cable and connections You must install USB drivers onto your computer before you can connect to the terminal over USB. The required USB drivers are provided on the installation CD suppliedRead More…