What are the steps I should take to troubleshoot a lack of connectivity?

There are many pieces to this satellite phone and data network. Click below for a detailed guide for the Hughes HNS 9201 BGAN satellite phone and data modem. Is the BGAN Launchpad software installed on your computer? IF NO, install the software. Make certain it’s version 2.6.1 IF YES, proceedRead More…

Why can’t I make a wireless connection between my laptop and the HSN9201?

Make certain the wireless ability of the HSN9201 has been enabled. Its default is disabled. To turn it on, connect the Ethernet cable between the laptop and the HSN9201. Launch Launchpad; when the connection is complete, left click on Terminal: left click on WLAN settings; left click on Enable. SinceRead More…

Why did the BGAN launch pad show Hamilton, Ontario, Canada complete with latitude and longitude when I turned on the HSN9201 in Washington DC?

The GPS reception was incomplete. Make certain the unit has been turned on and pointed up into the sky to receive GPS signals from at least three different satellites.